Contact support
Email hikooStudio@outlook.com. Include your platform, app version, device model, and a short description of what happened.
If the issue concerns a level or reward, include the level number and approximate time. A screenshot is helpful, but never send a password, one-time authorization code, session token, government ID, or payment information.
Email Paw Encore supportRewarded ads and energy
Rewarded videos are optional and may grant energy or selected game rewards after successful completion. If an ad is unavailable, declined, or interrupted, return to the game and wait for energy to regenerate. No purchase is required.
Saved progress and account access
Paw Encore creates an installation-linked player account on iOS, so you can play without registration or sign-in. If you lose access, contact us with the in-game player reference shown in Settings, when available.
Privacy and account deletion
Read our Privacy Policy. On iOS, use Data & Privacy Choices in Settings to change optional gameplay analytics, and use Ad Privacy Choices when Google's separate advertising privacy options are required. You can also delete the current Paw Encore account directly from Settings. Use the account deletion page if you cannot access the game.