1. Overview
HIKOO STUDIO CO., LIMITED ("HIKOO STUDIO," "we," "us," or "our") provides Paw Encore (the "Game"), including Android package com.hikoostudio.pawencore. This policy explains how we handle information when you use the Game, its account services, support channels, and this website.
Paw Encore is an online game for saved progression. Google Play Games Services authenticates Android players; TikTok authenticates players on the TikTok platform. We store each verified platform identifier against an internal Paw Encore player account. Google Play Games and TikTok identities are not automatically linked to one another.
2. Data we process
Depending on your platform and actions, we process:
- a verified Google Play Games player identifier or TikTok platform identifier, plus our internal player ID;
- tutorial and level progress, game sessions and results, inventory, energy, poster progress, rewards, and content version;
- request timestamps, request IDs, approximate location derived from IP address, IP address, error and diagnostic information, and security or rate-limit signals;
- support and privacy messages you choose to send us; and
- essential website request data processed by our hosting and delivery providers.
For Google Play Games sign-in, we request a one-time server authorization code and do not request Google email, contacts, precise location, photos, audio, or payment information. We do not use an Android hardware identifier or advertising identifier as your Paw Encore account identity.
The first Android release does not enable Google Mobile Ads or Play Billing. We will update this policy and the Google Play Data safety declaration before releasing a version that changes those practices.
3. How and why we use data
- to authenticate you and save, restore, and settle game progress;
- to maintain sessions, inventory, energy, rewards, posters, and content delivery;
- to prevent fraud, abuse, cheating, and service attacks;
- to diagnose failures, measure essential game operation, and provide support;
- to respond to privacy requests and meet legal or platform obligations.
We use this information to perform the service you request, pursue legitimate interests in operating and securing the Game, comply with legal obligations, and obtain consent where applicable law requires it. We do not sell personal information.
4. Local storage, providers, and international processing
Saved progression, inventory, energy, posters, and rewards are held by the Paw Encore backend, not as a local save. The Game may retain device preferences and short-lived request-retry records locally; those records cannot create or advance progression.
We use the following service providers:
- Google Play Games Services for Android platform authentication;
- TikTok for TikTok platform authentication and platform features;
- Tencent Cloud in Singapore and associated delivery locations for API hosting, databases, object storage, security, and content delivery;
- GitHub Pages for public website hosting; and
- ImprovMX for forwarding messages sent to our domain email addresses.
These providers may process data in countries outside your own. We use contractual and technical measures appropriate to the relevant service and applicable law. Public Game API traffic uses HTTPS.
5. Retention and deletion
- Account and gameplay data is kept while your Paw Encore account remains active. Following a verified deletion request, active account data is deleted or irreversibly anonymized within 30 days.
- Encrypted database backups expire within 14 days after the corresponding active data is removed.
- API, security, and website delivery logs are retained for no longer than 30 days unless a longer period is required to investigate abuse, protect users, or comply with law.
- Support and privacy correspondence is normally retained for up to 24 months after the matter is closed.
- A minimal record of a completed request may be retained where necessary to demonstrate compliance or prevent fraud.
Deletion removes or irreversibly anonymizes Game data controlled by HIKOO STUDIO, subject to limited legal, security, and fraud-prevention exceptions. It does not delete your Google account, Google Play Games profile, or TikTok account.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, to receive a portable copy, or to withdraw consent. You may also complain to your local data protection authority.
Use our account deletion page or contact hikooStudio@outlook.com. We may ask for proportionate information to verify that the account belongs to you.
7. Children's privacy
Paw Encore is intended for players aged 13 and older and is not directed to children under 13. Where the age of digital consent is higher, a parent or guardian must provide any consent required by local law. We do not knowingly collect personal information from a child contrary to applicable law. A parent or guardian may contact us to request review or deletion.
8. Security and changes
We use encrypted transport, access controls, server-side platform verification, backups, and monitoring appropriate to the service. No system is completely secure. Protect access to your platform account and device.
We may update this policy when the Game, providers, or legal requirements change. The effective date above identifies the current version. We will provide additional notice of material changes where required.
9. Contact
HIKOO STUDIO CO., LIMITED
Email: hikooStudio@outlook.com
Website: https://hikoogame.com/