Delete your account — Paw Encore

You can delete your Paw Encore account and its associated game data inside the iOS app, or send us a verified request if you cannot access the game. This deletes only your Paw Encore account and associated game data; it does not delete any separate device, app-store, or third-party platform account.

Request deletion without the app

Email hikooStudio@outlook.com with the subject Paw Encore account deletion request.

Please include:

the platform you used—iOS, Android, or TikTok—and, if applicable, the platform sign-in method;
your in-game player reference or platform display name, if available; and
the country or region from which you are making the request.

We will reply with proportionate steps to verify that the account belongs to you. Never send us your password, OAuth code, session token, government ID, or payment details.

Start an email request

Delete your account inside Paw Encore on iOS

Open Paw Encore and select Settings.
Select Delete account.
Review the data that will be removed and confirm deletion.
Wait for the deletion-complete screen. Create a new account only if you explicitly want to start again with new progress.

If you cannot access the Game, use the email process above; you are not required to reinstall the Game.

What is deleted

After verification, we delete or irreversibly anonymize the Paw Encore account and associated saved progress, sessions, inventory, energy, poster progress, rewards, platform-to-player identity mapping, survey text, and related account analytics controlled by HIKOO STUDIO. The iOS flow also removes the installation credential from Keychain and clears account-scoped caches and pending requests on the device.

Deletion is permanent. Trial play is not an account and does not have saved progression on our backend.

Limited retention

The in-app flow removes active account data after the confirmed transaction succeeds. A verified support request is completed within 30 days. Encrypted backup copies expire within a further 14 days. We may retain a minimal, non-gameplay record where necessary to demonstrate completion, meet legal obligations, resolve disputes, or prevent an old deleted installation credential from silently recreating an account. See the Privacy Policy for details.

If the result is uncertain

If the network disconnects while deletion is being confirmed, Paw Encore does not report success or silently create another account. Reopen Paw Encore and follow the protected recovery prompt. If the result cannot be confirmed safely, contact support; do not reinstall the Game to work around the prompt.

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